Job description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career aspirations within a fast-growing organization.
Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in your field, but above all, being an ambassador of our company to clients, thanks to :
- Strong interpersonal skills and the ability to build genuine trust-based relationships with our clients, fully understanding their challenges and needs.
- Curiosity and a desire to learn, as we support more than 1,000 clients from all sectors worldwide.
Your missions
Provide second-line investigation and diagnosis for incidents and service requestsResolve and close incidents / service requests in line with help desk procedures and allocated timelinesEscalate unresolved incidents / service requests within agreed timescalesLiaise with clients, other IT support groups, and third-party providers when necessaryPerform staging of PCs and IMAC (Install, Move, Add, Change) activitiesConduct hardware and software maintenance and supportTroubleshoot and resolve PC incidents and / or VIP requestsAssist the local Server Team during server maintenance activitiesProvide support for special events and conferencesDeliver local network support and / or assist the centralized Network teamYour profile
Proven work experience as an IT Support Engineer or in a similar roleProficiency in repairing and troubleshooting PC-related hardware, software, and network issuesAbility to build software images for laptops and desktopsStrong communication skills to provide technical assistance via phone or emailExperience in performing remote troubleshooting using diagnostic techniques and pertinent questionsFamiliarity with documenting Helpdesk requests / issues through the company’s ticketing systemTechnical coaching and mentoring skills to support other help-desk team membersKnowledge of desktop configuration management and maintaining accurate IT equipment inventoryAcademic background : degree in computer science, information technology, or a related fieldFluent EnglishAbility to demonstrate analytical thinking, autonomy, and a collaborative mindset in a fast-paced environmentWhat we offer
An international community bringing together 110+ different nationalitiesAn environment where trust has a central place : 70% of our key leaders started their careers at the first level of responsibilitiesA robust training system with our internal Academy and 250+ available modulesA vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)Strong commitments to CSR, notably through participation in our WeCare Together programAmaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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