Solution Advisor Expert-Customer Experience(CX), South Korea

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do:

As the Solution Advisor (SA)-Customer Experience(CX), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep solution-specific expertise to support new sales and adoption for key customers

• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.

• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions

• Evaluate account qualification criteria to determine further investment in pursuing opportunities

• Establish yourself as a thought leader within the account team and fine-tune account strategy

• Collaborate with the team in creating overall themes and competitive differentiation

• Conduct vigorous dry runs on strategic deals and customer engagements

• Transition engagement to implementation partner/ Services teams effectively

• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal

• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in a solution-specific segment

• SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience

• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

• Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success

• Focus on creating compelling storylines and themes for customer interactions

• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

• Passion and energy in all customer interactions

Meet your team:

• Customer Advocate: Collaborate to complement solution expertise and support customers

• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement

• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.

Skills you’ll use:

Professional Skills

Business Acumen

Customer Orientation

Establishing Trust

Influencing Skills

Effective Communication

Tech Industry & SAP General Skills

Artificial Intelligence

Software as a Service (SaaS)

Process Improvement

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

SAP Corporate Strategy

Role Specific Skills

Competitive Positioning

Customer Value Proposition

Storytelling

Demonstration Skills

Overcoming Objections

Executive Conversations

Technology Solution Adoption

Client Needs Assessment

Cloud Strategy

Demand Generation

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.