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IBK투자증권서울Sea Logistics Customer Care Supervisor
Kuehne+NagelSeoul, Seoul-teukbyeolsi, KP- Full-time
Sea Logistics Customer Care Supervisor
Seoul, Seoul-teukbyeolsi, Korea | Frachttransport und Kundenservice | Vollzeit | KR2172779
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role
You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility.Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features.
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
- To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
- To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
- To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To drive continuous improvement of processes + controls to improve service levels and efficiency.
- To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
Good Reasons to Join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.