AI Modern Work

Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

AI Modern Work

Concentrix is currently seeking for an experienced Microsoft 365 Purview , Entra ID , and Modern Work Security Engineer to join our team. You need to have 10+ years of IT security experience, with a strong focus on Microsoft 365 security and compliance. Previous experience implementing and governing Microsoft Purview compliance solutions (i.e., Data Loss Prevention (DLP), Information Protection, Insider Risk Management, and eDiscovery) across key Microsoft 365 services is required. You will report to our regional leader, and the position is a full-time, permanent role.

Customer Centric : Customer Satisfaction : Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.

• Customer / Partner Insights : Provide feedback & insights from customers / partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Accelerate Value Realization : Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Business Impact : Usage (Cloud & Support) Growth : Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft’s M365 value proposition and get value from their investment in Microsoft technology.
• Resolution of Customer Blockers : Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Accelerate Customer Outcomes : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey
• Design, implement, and optimize Microsoft 365 solutions for enterprise clients.
• Provide expert consulting on Microsoft 365, Office 365, and related services including :   Mandate

Entra ID (Azure AD)  Mandate

Technical Certification such as MS-102, MD-102, MS-700, SC-400  ( good to have)

Location : KOR Work-at-Home

Language Requirements :

Time Type :

Full time