FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a
Customer Relations Specialist - Korean speaking.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to : Head of Customer Experience
Working model : Remote
Responsibilities :
- Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
- Proactively engage with trading professionals across various platforms to expand client base and partnerships
- Identify and leverage local marketing channels to enhance visibility and promote company products effectively
- Focus on client onboarding and ensuring a seamless user experience for all clients
- Promote partnerships based on existing rebate structures and maintain strong relationships with partners
- Adhere to regulatory policies and ethical standards diligently
- Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met
Candidate Profile :
Strong preference will be given to candidates with FX / CFD and online trading industry experienceBachelor’s degree in Accounting, Business, management, Economy and / or marketing and related disciplinesFluent Korean and Upper-Intermediate EnglishClient focused with excellent customer service and negotiation skillsA team player with excellent communication skillsDynamic, self-motivated, competitive and strong desire to succeedAbility to work well independently as well as in a team and can-do attitudeOur offer :
Welcoming, young and multicultural team with approachable leadershipAbility to contribute to dynamic business at a growth phaseHigh level of autonomy, support of ideas and putting your expertise into the best practices for the companyContinuous personal development, training budget, growth with the company and opportunity to learn from industry leadersCompetitive remuneration, regular salary reviews and performance-based incentive schemesVibrant company life : from team activities to global celebrationsWork from home opportunityJourney to FP Markets :
Interview with People Function member (30 - 45 min) to assess match to our cultureInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectationsJoin our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!