Cobbler - Leather Repair

Job Title : Cobbler (Luxury Retail) Relocate to Singapore

Location : Singapore

Report to Store Manager

Company Overview :

We are a next-generation luxury brand that has redefined modern fashion with a unique blend of craftsmanship, creativity, and innovation. With a strong global presence and a deep-rooted passion for excellence, we are committed to delivering iconic, high-quality products and unforgettable customer experiences. Our collections, primarily focused on footwear, also include ready-to-wear, bags, and accessories that embody timeless style with a contemporary edge.

Main Objective / Job Summary :

As a Cobbler, you will be at the heart of our mission to provide world-class service and craftsmanship. You will be responsible for shoe repair and customization services that align with our sustainability strategy and customer-centric approach. You will collaborate closely with both clients and store teams to deliver a personalized and high-quality experience that breathes new life into each product.

Essential Duties and Responsibilities :

Sales & Client Experience

Welcome clients with warmth and authenticity, creating an inclusive and premium retail experience.

Deliver expert shoe repair services, including stitching, cleaning, disinfection, stain / water repellent treatments, and full restoration work.

Offer bespoke customization and remake services, enabling clients to personalize their footwear in a meaningful way.

Support in pre- and post-sale activities such as inventory checks, stock management, and client follow-up to enhance customer loyalty.

Ensure accurate client registration in our app / system to support tailored client engagement and profiling.

Brand & Product

Communicate the brand's identity and heritage passionately and authentically to clients.

Infuse brand values into the co-creation process of customized pieces while maintaining the aesthetic and integrity of the collection.

Maintain the cobbler station in excellent condition, aligned with visual merchandising and operational standards.

Operations & Compliance

Assist with daily store operations including opening and closing procedures, stockroom management, and adherence to compliance regulations.

Follow GDPR and health & safety guidelines meticulously.

Use digital tools and systems effectively to improve service delivery and operational efficiency.

Requirements :

Proficient in English; other language skills are a plus.

Previous experience in retail or customer service is an advantage.

At least 1 year of hands-on experience in shoemaking and shoe repair.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and decision-making skills.

Collaborative, proactive, and adaptable in a fast-paced environment.

Good time management and ability to multitask effectively.