Senior Customer Success Manager I

Job Description

Job Summary

• Support customers throughout their journey by resolving issues and advocating for their needs.
• Requires in-depth knowledge and experience
• Uses best practices and knowledge
• Solves complex problems: takes a new perspective using existing solutions
• Works independently receives minimal guidance
• Acts as a resource for colleagues with less experience
• Delivery daily audience rating reports once a week (early morning shift from 5:30-13:00, including weekend)

Responsibilities

Responsible for solving complex problems within their discipline, leading smaller projects, and providing informal guidance to colleagues.

Qualifications

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate Nielsen in the market

• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Acts as a resource for other team members; may lead projects with limited risks and resource requirements

• Explains complex, difficult and/or sensitive information; works to build consensus

• Requires conceptual and practical expertise in own area and general knowledge of related areas

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

• 5-10 years, track record of independent work product

• Bachelor’s degree or equivalent experience; advanced degree or certifications preferred.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.