Student Experience & Customer Success Specialist

EF Korea | Seoul | Full-timeAbout the RoleAt EF, we believe that the student journey begins long before departure. From the moment a student enrolls, our mission is to deliver a seamless and supportive experience that builds confidence and excitement for their global learning journey.The Student Experience & Customer Success Specialist plays a critical role in managing and elevating the pre-departure experience for enrolled students. This role ensures that students and their parents feel fully supported through proactive communication, structured milestone management, and exceptional service delivery.This is not simply an administrative position.
We are looking for someone who can own the student experience and continuously improve how we serve our customers.What You’ll DoStudent Experience Management

• Manage the pre-departure journey for enrolled students
• Provide guidance and support regarding visa processes, documentation, and travel preparation
• Track and manage key milestones such as visa approval, insurance, flights, and documentation
• Communicate proactively with students and parents to ensure a smooth and stress-free preparation process

Customer Success & Relationship Management

• Build strong relationships with students and parents to ensure confidence and satisfaction before departure
• Address questions and resolve issues quickly and professionally
• Serve as the primary point of contact for students during the pre-departure stage
• Ensure that each student receives a high-quality and personalized service experience

Global Coordination

• Coordinate closely with EF campuses and global teams
• Ensure student information and processes align with global operational standards
• Proactively resolve issues that may arise before departure

Process Improvement & Digital Innovation

• Identify opportunities to improve student experience and operational efficiency
• Participate in initiatives to digitalize and automate service processes
• Utilize CRM and internal systems to manage student data and workflows
• Contribute ideas to enhance the overall customer journey

Qualifications

• 1–5 years of professional experience
• Experience in education, study abroad, immigration, travel, or customer success is preferred
• Strong organizational and administrative skills
• Comfortable using Excel and CRM systems
• Ability to communicate professionally in English via email
• Detail-oriented and highly responsible
• Strong communication and stress management skills
• Interest in building a career in a global company

Ideal CandidateYou may be a great fit if you:

• Care deeply about customer experience and service quality
• Enjoy supporting customers through important life decisions
• Are proactive and comfortable managing multiple processes at once
• Are interested in process improvement and digital tools
• Want to grow your career in a global education environment

Why This Role MattersThe pre-departure stage is one of the most important moments in the student journey.
It is when trust between students, parents, and EF is built.Your work will directly influence:

• Student satisfaction
• Parent confidence
• Brand experience
• Future referrals and re-enrollments

You will play a key role in shaping the Student Experience at EF Korea.Student Experience & Customer Success SpecialistPosition OverviewEF는단순히어학연수프로그램을제공하는회사가아닙니다.
우리는학생의 “출국전경험”부터현지도착이후까지이어지는End-to-End 글로벌학습여정을설계합니다.본포지션은등록학생을대상으로한프리미엄출국전관리서비스의핵심담당자로,
Pro-active한수속관리와디지털기반서비스고도화를통해학생과학부모가안심하고출국할수있도록돕는역할입니다.행정담당자가아닌, “학생경험을설계하는서비스전문가”를찾고있습니다.Key Responsibilities1️⃣출국전프리미엄케어서비스운영

• EF 등록학생대상출국전문의응대및일정관리
• 국가별비자수속및서류프로세스전반관리
• 출국전주요마일스톤관리 (비자, 보험, 항공, 서류등)
• 학생별상황에맞춘 Pro-active 커뮤니케이션

2️⃣글로벌커뮤니케이션허브역할

• 해외 EF 캠퍼스와의커뮤니케이션조율
• 글로벌스탠다드에맞춘서비스운영
• 이슈발생시선제적대응및해결

3️⃣디지털트랜스포메이션기반서비스고도화

• 수속및관리프로세스의디지털화및자동화개선참여
• CRM 및내부시스템을활용한데이터기반관리
• 반복업무의효율화및서비스품질향상제안
• 고객경험관점에서의프로세스개선

단순운영이아닌,
**“서비스를더잘만드는사람”**을찾습니다.Qualifications

• 경력 1년이상 ~ 5년이하
• 유학 / 이민 / 교육 / 고관여업종고객서비스경험우대
• Excel 및행정·문서업무능숙자
• 영어이메일커뮤니케이션가능자
• 꼼꼼하고책임감있는성향
• 스트레스매니지먼트능력우수자
• 글로벌환경에서성장하고싶은분
• 국외여행에결격사유가없는분

Ideal Candidate

• 단순업무수행이아닌“학생경험”에책임감을느끼는분
• 고객의불안을안정감으로바꾸는커뮤니케이션역량을가진분
• 프로세스개선과디지털활용에관심이있는분
• 외국계기업에서장기적으로커리어를성장시키고싶은분
• 톤앤매너가세련되고신뢰감있는분

Why This Role Matters출국전서비스는학생과 EF의관계가가장중요한신뢰를형성하는구간입니다.이포지션은✔학생만족도✔학부모신뢰✔브랜드경험✔재등록및추천가능성을좌우하는핵심역할입니다.EF Korea의 Student Experience를한단계끌어올릴분을찾습니다.