IT Assistant

MAJOR RESPONSIBILITIES * Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system * Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations * System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications * Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices * Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes * User Training: Offer guidance and training to staff for effective use of IT systems * Inventory Management: Track IT assets and maintain accurate documentation * Security: Implement and monitor security measures to protect sensitive customer and company data * Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly REQUIREMENTS & CAPABILITIES * 1-3 years of relevant working experience in IT support or a similar role * A degree or certification in IT or a related field is preferred * Basic knowledge of computer hardware, software, and networking * Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory services * Strong problem-solving and troubleshooting abilities * Good communication skills to explain technical concepts to non-technical staff * Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary * Familiarity with retail-specific systems like POS software is a plus