Project Manager (Dubbing)

About the role

The ideal candidate will have experience in Dubbing and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, they will be highly motivated and able to work as part of a team that deals with changing priorities and workloads.

Responsibilities

• Managing multiple localization projects from client order to delivery completion
• Establishing a solid understanding of specific client specifications and needs
• Building strong working relationships with clients and focusing on delivering the highest quality assets on time
• Liaising with multiple clients and maintaining clear communication
• Managing complex projects from beginning to end in a timely manner
• Developing project plans and workflows, managing time, budget, resources, and quality control
• Managing, monitoring, and updating all timelines and setting realistic expectations for day-to-day deliveries
• Working with the billing team to ensure projects are billed correctly and on time to clients
• Performing order entries based on client requests and ensuring final deliveries are within the expected timeframe
• Providing strategic solutions to any issues that may arise with clients
• Collaborating with operational teams to build processes, make sure the workflow operates smoothly and efficiently, and initially enhancing the client experience
• Identifying areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
• Abiding by security policies and protecting information assets entrusted to you
• Other related tasks as assigned to fulfill responsibilities

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• 고객 주문에서부터 배송 완료까지의 다수 현지화 프로젝트 관리
• 특정 고객 사양과 니즈에 대한 확실한 이해 확립
• 고객과의 긴밀한 업무관계 구축 및 최고 품질의 자산을 적시에 제공
• 다수의 고객과의 연락 및 명확한 커뮤니케이션 유지
• 복잡한 프로젝트를 시작부터 끝까지 적시에 관리
• 프로젝트 계획 및 업무 흐름 개발, 시간/예산/자원 관리 및 품질 관리
• 모든 일정에 대한 관리/모니터링/업데이트, 그리고 일일 배송에 대한 현실적 기대치 설정
• 요금청구팀과 협력하여 프로젝트 요금이 고객에게 정시에 정확히 청구되도록 보장
• 고객 요청에 따라 주문 입력을 수행하고, 최종 배송이 예상 시간 내에 이루어지도록 보장
• 고객에게 발생할 수 있는 모든 문제에 대한 전략적 솔루션 제공
• 운영팀과 협력하여 프로세스를 구축하고, 업무 흐름이 원활하고 효율적으로 운영되도록 보장하며 초기에 고객 경험을 향상시킴
• 고객 경험을 향상시킬 수 있는 기회 영역을 파악하고, 타 부서장들과 긴밀히 협력하여 이러한 기회에 대해 실행함
• 보안 정책을 준수하고 맡겨진 정보자산을 보호함
• 책임 업무를 이행하기 위해 할당된 기타 관련 업무, 과업

Requirements

• Fluent in English
• Passionate about customer experience and customer service excellence
• Strong technical skills and knowledge of tools and devices in digital media
• Excellent communication skills
• Deep sense of urgency and ability to work in a fast paced environment
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done
• Bachelor degree
• Experience in localization, media industry and post-production workflows