Commercial Learning Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Description

Primary Function of Position:
The Commercial Learning Manager will manage projects and training initiatives, create and deliver content, lead programs and workshops as well as develop new training curricula to support strategic initiatives in an effort to improve the knowledge and skills of our commercial employees. The Commercial Learning Manager collaborates with colleagues in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, Marketing and other cross-functional leaders to diagnose gaps in order to create, execute and lead training program initiatives to address the needs of the Intuitive Commercial Employees.

Roles and Responsibilities:
Leadership

• Manage projects and training initiatives as assigned by Senior Manager, Commercial Learning
• Partner with the Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
• Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
• Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes
• Manage new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed
• Teach trainers relevant Standard Operating Procedures and training processes
• Mentor and Coach Commercial Learning Trainer and Commercial Learning Sr. Trainer on training best practices and processes

Technical Training

• Become a Subject Matter Expert of da Vinci® Surgical System pre, intra and postoperative management
• Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci® instruments and Accessories, and da Vinci® Advanced Technology
• Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
  • da Vinci® Instruments and Accessories
  • da Vinci® Advanced Technology
  • da Vinci® Si, da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems
• Educate Intuitive Commercial employees on the da Vinci® technical value propositions
• Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers
• Assess training participants technical competency

Clinical Training

• Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, and urology
• Maintain “expert” level certification of da Vinci surgical procedure lectures
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
• Educate Intuitive Commercial employees on the da Vinci® clinical value propositions
• Lead Train-the-Trainer Clinical programs and trainings for Global Commercial Learning peers
• Assess training participants clinical competency

Sales Training

• Effectively present and deliver ISI Clinical Sales Process and Capital Sales Process presentations and workshops to new and existing employees
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content
• Assess training participants sales competency
• Conduct routine field rides with field sales to diagnose common training needs as well as provide coaching, feedback and mentorship
• Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategy

Training Programs

• Facilitate hands on learning experiences to accelerate the commercial organizations proficiency on da Vinci technology
• Manage all segments of new hire training programs: Clinical and System Training (CAST)
• Create curricula, agendas and training materials for all technical, clinical and sales training programs for existing commercial employees
• Proctor training evaluations
• Collaborate with Learning & Technology Specialist to execute e-learning initiatives
• Identify resource needs with Systems and Logistics Coordinator
• Measure sales effectiveness of training programs and develop reports and comprehensive programs analysis

Qualifications

Required knowledge, skills and experience:

• Bachelor’s degree or equivalent experience required
• Master’s Degree or equivalent training experience a plus 5+ years of Sales and/or Sales Management experience, preferably in medical device field
• 2+ years of Corporate Training, Field Training with Corporate responsibility or Training Management experience
• Core key competencies: Take Initiative, Effective Communicator, Confident Presenter, Flexibility, Team Player, Innovative, Acts as a Coach/Mentor, Strong Product/Service Knowledge, and Establishes Presence
• Establishes executive presence
• Ambition and strong work ethic
• Ability to excel in a high-energy, fast-paced environment
• Ability to organize and work under strict time deadlines, while producing quality deliverables
• Proven ability to work effectively as part of a team
• Strong organizational and prioritization skills
• Excellent presentation, oral, and written communication skills
• Proficiency in MS office
• Ability to travel for up to 30%

Additional Information

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.

급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.

Shift: Day