Service Engineer - Republic of Korea

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At ZwickRoell, you can look forward to a challenging and innovative areas of responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family-owned ZwickRoell Group is the global market leader for materials testing systems since over 160 years. More than 1,800 employees achieve an annual turnover of 310 million Euros. Well-known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high-tech testing technology from the ZwickRoell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.

At ZwickRoell, we are open-minded and passionate about whatever we do! We provide and continuously develop a high-performance culture and actively promote international exchange programs & deployments to develop long-term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers. We are hiring an experienced Service Engineer based in Republic of Korea. Job overview :

The Service Engineer is responsible for delivering top-tier, timely services to ensure a seamless customer experience. Key duties include the installation, commissioning, user training, troubleshooting, repair, calibration, and annual maintenance of ZwickRoell products. Operating independently, the Service Engineer will leverage their training and experience to provide optimal solutions, ensuring customer satisfaction. Additionally, they are accountable for the proper use and handling of tools and equipment, as well as coordinating maintenance and calibration with local companies. The Service Engineer reports directly to the Manager Director.

Location : Republic of Korea

Job Responsibilities

Machine Installation, Commission and Training

• Perform the installation and commissioning of ZwickRoell Group (ZRG) machines and instruments according to checklists.
• Identify and procure necessary spare parts, accessories, and perform repairs, maintenance, and troubleshooting.
• Collaborate with the sales partner to verify machine configurations sold to customers.
• Study and understand the specifications of the sold machine system.
• Oversee the installation and commissioning process at the customer’s site.
• Confirm delivered machine items against the order confirmation.
• Train users on operating the machine system (hardware / software).
• Successfully complete the installation process and obtain the user’s signature on the acceptance protocol and checklist.

Calibration and Maintenance

Software Solution

Collaboration with Sales Partner

Additional Responsibilities

Education, Experience & Requirements

Education

Experience

Requirements